1. Introduction & Scope
Welcome to Finix Mobi ("we", "our", or "us"). We operate the Finix Mobi platform, which provides users with instant evaluations, quotes, and logistical pickups for used smartphones and mobile devices. This Privacy Policy details our practices regarding the collection, usage, and safeguarding of the information you share when you use our mobile applications, web platforms, and associated logistics systems.
2. Information We Collect
To deliver accurate valuations, verify ownership, and execute logistical operations, we collect the following categories of information:
- Personal Account Profile: Your full name, registered mobile number, email address, and pickup address details.
- Device Assessment Metadata: Details about the physical and functional condition of the device, questionnaire inputs, RAM/storage capacities, and brand/model designations.
- Unique Device Identifiers: Device IMEI numbers (IMEI 1 & IMEI 2) collected during rider physical check-ins for verification and ownership protection.
- Verification Multimedia: Uploaded photos of device conditions, purchase bills (if available), identification proofs, and customer confirmation signatures collected during pickup handshakes.
3. Geolocation & Camera Permissions
For verification and logistics routing, our platform requires access to certain device features:
- Location Services: We access real-time location data (for rider-partners) to optimize pickup routing and verify the physical handshake location.
- Camera Access: Required to capture real-time validation photos of the device (top, bottom, left, right, front, back) and ID proofs.
- Storage Access: Required to access gallery selections when uploading proof files.
🔒 Note: All captured media is encrypted in transit and stored in our secure servers. We never sell your personal information or media files to third-party advertisers.
4. How We Use the Collected Data
We utilize your information to provide, maintain, and optimize our services:
- Calculating accurate final selling valuations based on verified inputs.
- Facilitating instant rider assignment, customer calls, and doorstep pickups.
- Verifying device authenticity via IMEI inputs to prevent fraudulent resale.
- Generating official transaction invoices and processing quick payouts.
5. Data Security & Storage
We implement industry-standard administrative, technical, and physical security measures to safeguard your personal information. These include SSL encryption during data transmission, firewall configurations, and restricted administrative database access controls. While we strive to maintain the highest levels of security, please note that no internet transmission is 100% secure.
6. Contact Us & Administrative Support
If you have any questions about this Privacy Policy, wish to request profile modifications, or require the deletion of your account metadata, please reach out to our Fleet Administration:
- Email Support: support@finixmobi.com
- Office Address: Finix Mobi Fleet HQ, Tamil Nadu, India.